Nintendo of America

support.nintendo.com

Game Boy micro - No Power When Disconnected from the AC Adapter

If your Game Boy micro will work when plugged in with the AC Adapter, but will lose power after the AC Adapter is unplugged, please use the following troubleshooting steps.

    Troubleshooting Steps:

    1. Charge the Battery
      If the START and SELECT buttons do not light up, or the lights are red, try charging the unit fully before use. If the light still does not come on, please see Step 2.

    2. Try a Different Licensed AC Adapter
      If the power light will turn off after the AC Adapter is unplugged, you may want to try a different AC Adapter. There is a chance that a malfunctioning AC adapter could supply power to the Game Boy micro, allowing you to play it while it's plugged in, but not charge the battery.

      • If a different AC Adapter works, you will need to get a replacement AC Adapter from our Online Store, or by calling our Consumer Service Department at 1-800-255-3700.
      • If the power light turns off immediately when the AC Adapter is disconnected, the Game Boy micro will need to be repaired. Check out our convenient repair options.

    3. Disconnect the AC Adapter from the Wall
      Disconnecting the AC Adapter from the wall, and checking how quickly the power lights goes out, will help determine if the problem is caused by the rechargeable battery, or something internal with the Game Boy micro itself.

      • If the power light functions for a short time, then the unit turns off, you will need to replace the battery by visiting our Online Store, or by calling our Consumer Service Department at 1-800-255-3700.
      • If the power light turns off immediately when the AC Adapter is disconnected, the Game Boy micro will need to be repaired. Check out our convenient repair options.

    Note: Please be sure to include both the Game Boy micro and the AC Adapter with any repair.